Back Market
Global marketplace for refurbished electronics with seller verification and buyer protection.
customer reviews
Back Market holds an independent RefurbScore of 85/100 (Silver Trusted) based in France with 8,420 reviews averaging 4.6/5. This seller is RefurbScore verified with admin-validated trust metrics.
Trust metrics
Admin-validated data only — unverified metrics are excluded.
- 85
Avg. delivery time
2.1 days avg.
- 85
After-sales quality
4h response
- 85
Real warranty
24 months
- 85
Return rate
2.5% returns
- 85
Devices sold
45,000
- 85
Company tenure
8 years
- 85
Transparency
97% disclosed
- 85
Ecology
72% recycled
Reviews
Verified reviews
- Verified5.0
Excellent device and fast delivery — Back Market
Demo Customer ·
The refurbished iPhone arrived in perfect condition. Battery health matched the passport and delivery was under 48 hours.
- Verified5.0
Responsive after-sales support — Back Market
Demo Customer ·
Had a question about warranty activation — support replied within 3 hours and resolved everything.
Public reviews
- 4.0
Good value, minor cosmetic wear — Back Market
Demo Customer ·
Device works flawlessly. A few small scratches on the frame but nothing unexpected for the grade.
Change history
Trust score updated
Initial score set to 85.
Device passports
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FAQ
- What is Back Market's RefurbScore?
- Back Market has a RefurbScore of 85/100, calculated exclusively from admin-validated data across ten trust pillars.
- Is Back Market a verified refurbisher?
- Yes. Back Market is RefurbScore verified and holds the Silver Trusted badge.
- How are reviews verified for Back Market?
- Verified reviews are linked to RefurbScore passports or purchase proof and moderated by our team. 5473 verified review(s) are included in the trust score.
- Can I compare Back Market with other sellers?
- Yes. Use our comparison tool to benchmark Back Market against other refurbishers on delivery, warranty, returns, and device scores.